{"id":5704,"date":"2022-04-04T14:51:51","date_gmt":"2022-04-04T07:51:51","guid":{"rendered":"https:\/\/lienhop.vn\/?page_id=5704"},"modified":"2022-05-23T11:19:08","modified_gmt":"2022-05-23T04:19:08","slug":"chinh-sach-bao-hanh-doi-tra","status":"publish","type":"page","link":"https:\/\/lienhop.vn\/en\/chinh-sach-bao-hanh-doi-tra\/","title":{"rendered":"Ch\u00ednh s\u00e1ch b\u1ea3o h\u00e0nh &#038; \u0111\u1ed5i tr\u1ea3"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"5704\" class=\"elementor elementor-5704\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-783803f1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"783803f1\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7e770062\" data-id=\"7e770062\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a38f832 elementor-widget elementor-widget-text-editor\" data-id=\"a38f832\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.20.0 - 10-04-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p><span style=\"color: #333333;\">C\u00f4ng ty TNHH Th\u01b0\u01a1ng m\u1ea1i &#8211; D\u1ecbch v\u1ee5 \u0110\u1ea1i Th\u1ed1ng (\u201cch\u00fang t\u00f4i\u201d) s\u1ebd th\u1ef1c hi\u1ec7n vi\u1ec7c \u0111\u1ed5i\/ tr\u1ea3 h\u00e0ng h\u00f3a v\u00e0 ho\u00e0n ti\u1ec1n cho kh\u00e1ch h\u00e0ng trong nh\u1eefng tr\u01b0\u1eddng h\u1ee3p sau:<\/span><\/p><h6><span style=\"color: #333333;\">1. Quy \u0111\u1ecbnh \u0111\u1ed5i h\u00e0ng:<\/span><\/h6><ul><li><span style=\"color: #333333;\">H\u00e0ng h\u00f3a \u0111\u1ed5i c\u00f2n trong th\u1eddi h\u1ea1n hi\u1ec7u l\u1ef1c cho vi\u1ec7c \u0111\u1ed5i h\u00e0ng (7 ng\u00e0y k\u1ec3 t\u1eeb ng\u00e0y nh\u1eadn h\u00e0ng v\u00e0 k\u00fd x\u00e1c nh\u1eadn tr\u00ean phi\u1ebfu giao h\u00e0ng).<\/span><\/li><li><span style=\"color: #333333;\">H\u00e0ng h\u00f3a \u0111\u01b0\u1ee3c b\u00e1n b\u1edfi ch\u00fang t\u00f4i.<\/span><\/li><li><span style=\"color: #333333;\">H\u00e0ng h\u00f3a \u0111\u01b0\u1ee3c giao kh\u00f4ng ph\u00f9 h\u1ee3p v\u1edbi \u0111\u01a1n \u0111\u1eb7t h\u00e0ng v\u1ec1 m\u00e0u s\u1eafc, ch\u1ee7ng lo\u1ea1i ho\u1eb7c qui c\u00e1ch\u2026.<\/span><\/li><li><span style=\"color: #333333;\">H\u00e0ng h\u00f3a b\u1ecb l\u1ed7i k\u1ef9 thu\u1eadt trong qu\u00e1 tr\u00ecnh s\u1ea3n xu\u1ea5t; trong tr\u01b0\u1eddng h\u1ee3p n\u00e0y, t\u1ea5t c\u1ea3 c\u00e1c chi ph\u00ed v\u1eadn chuy\u1ec3n v\u00e0 l\u00e0 mi\u1ec5n ph\u00ed.<\/span><\/li><li><span style=\"color: #333333;\">H\u00e0ng h\u00f3a \u0111\u1ed5i \u0111\u01b0\u1ee3c g\u1eedi k\u00e8m v\u1edbi \u0111\u1ea7y \u0111\u1ee7 ph\u1ee5 ki\u1ec7n, h\u00e0ng h\u00f3a \u0111i k\u00e8m v\u00e0 c\u00e1c gi\u1ea5y t\u1edd k\u00e8m theo (phi\u1ebfu giao h\u00e0ng, h\u00f3a \u0111\u01a1n) nh\u01b0 t\u00ecnh tr\u1ea1ng ban \u0111\u1ea7u l\u00fac giao h\u00e0ng.<\/span><\/li><\/ul><div><span style=\"color: #333333;\">\u00a0<\/span><\/div><h6><span style=\"color: #333333;\"><strong>2. Quy \u0111\u1ecbnh tr\u1ea3 h\u00e0ng:<\/strong><\/span><\/h6><ul><li><span style=\"color: #333333;\">H\u00e0ng h\u00f3a tr\u1ea3 l\u1ea1i ph\u1ea3i c\u00f2n th\u1eddi h\u1ea1n (7 ng\u00e0y k\u1ec3 t\u1eeb ng\u00e0y nh\u1eadn h\u00e0ng v\u00e0 k\u00fd x\u00e1c nh\u1eadn tr\u00ean Phi\u1ebfu giao h\u00e0ng).<\/span><\/li><li><span style=\"color: #333333;\">H\u00e0ng h\u00f3a \u0111\u01b0\u1ee3c b\u00e1n b\u1edfi ch\u00fang t\u00f4i.<\/span><\/li><li><span style=\"color: #333333;\">H\u00e0ng h\u00f3a ch\u01b0a qua s\u1eed d\u1ee5ng ho\u1eb7c \u0111\u00e3 s\u1eed d\u1ee5ng nh\u01b0ng b\u1ecb ph\u00e1t hi\u1ec7n c\u00f3 v\u1ea5n \u0111\u1ec1 k\u1ef9 thu\u1eadt do l\u1ed7i t\u1eeb nh\u00e0 s\u1ea3n xu\u1ea5t nh\u01b0ng kh\u00f4ng th\u1ec3 kh\u1eafc ph\u1ee5c \u0111\u01b0\u1ee3c.<\/span><\/li><li><span style=\"color: #333333;\">H\u00e0ng h\u00f3a tr\u1ea3 l\u1ea1i ph\u1ea3i c\u00f2n \u0111\u1ea7y \u0111\u1ee7 h\u00f3a \u0111\u01a1n mua h\u00e0ng k\u00e8m theo, C\u00f4ng ty kh\u00f4ng nh\u1eadn h\u00e0ng tr\u1ea3 khi m\u1ea5t h\u00f3a \u0111\u01a1n.<\/span><\/li><li><span style=\"color: #333333;\">H\u00e0ng h\u00f3a \u0111\u01b0\u1ee3c tr\u1ea3 ph\u1ea3i c\u00f2n nguy\u00ean v\u1eb9n v\u00e0 \u0111\u1ea7y \u0111\u1ee7 c\u00e1c ph\u1ee5 ki\u1ec7n, tem b\u1ea3o h\u00e0nh (n\u1ebfu c\u00f3), nh\u01b0 t\u00ecnh tr\u1ea1ng ban \u0111\u1ea7u t\u1eeb l\u00fac giao h\u00e0ng.<\/span><\/li><li><span style=\"color: #333333;\">\u0110\u1ed1i v\u1edbi nh\u1eefng h\u00e0ng h\u00f3a c\u00f3 \u0111i k\u00e8m v\u1edbi h\u00e0ng khuy\u1ebfn m\u1ea1i, kh\u00e1ch h\u00e0ng vui l\u00f2ng tr\u1ea3 l\u1ea1i qu\u00e0 t\u1eb7ng khuy\u1ebfn m\u1ea1i ch\u01b0a qua s\u1eed d\u1ee5ng. N\u1ebfu kh\u00f4ng, kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c y\u00eau c\u1ea7u ph\u1ea3i tr\u1ea3 kho\u1ea3n ti\u1ec1n t\u01b0\u01a1ng \u0111\u01b0\u01a1ng v\u1edbi gi\u00e1 tr\u1ecb c\u1ee7a h\u00e0ng khuy\u1ebfn m\u1ea1i (t\u00f9y t\u1eebng tr\u01b0\u1eddng h\u1ee3p c\u1ee5 th\u1ec3).<\/span><\/li><\/ul><div><span style=\"color: #333333;\">\u00a0<\/span><\/div><h6><span style=\"color: #333333;\">3. C\u00e1c tr\u01b0\u1eddng h\u1ee3p kh\u00f4ng ti\u1ebfp nh\u1eadn \u0111\u1ed5i ho\u1eb7c tr\u1ea3 h\u00e0ng:<\/span><\/h6><ul><li><span style=\"color: #333333;\">Th\u00f4ng b\u00e1o sau th\u1eddi h\u1ea1n hi\u1ec7u l\u1ef1c (7 ng\u00e0y t\u1eeb ng\u00e0y nh\u1eadn h\u00e0ng v\u00e0 k\u00fd x\u00e1c nh\u1eadn tr\u00ean phi\u1ebfu giao h\u00e0ng).<\/span><\/li><li><span style=\"color: #333333;\">H\u00e0ng h\u00f3a kh\u00f4ng \u0111\u01b0\u1ee3c b\u00e1n b\u1edfi ch\u00fang t\u00f4i.<\/span><\/li><li><span style=\"color: #333333;\">Kh\u00e1ch h\u00e0ng s\u1eed d\u1ee5ng sai h\u01b0\u1edbng d\u1eabn s\u1eed d\u1ee5ng ho\u1eb7c h\u00e0ng h\u00f3a b\u1ecb tr\u1ea7y x\u01b0\u1edbc, m\u00f3p, b\u1ea9n ho\u1eb7c h\u01b0 h\u1ecfng do \u0111\u00e3 qua s\u1eed d\u1ee5ng.<\/span><\/li><li><span style=\"color: #333333;\">H\u00e0ng h\u00f3a thi\u1ebfu l\u1edbp bao b\u00ec b\u1ea3o v\u1ec7.<\/span><\/li><li><span style=\"color: #333333;\">H\u00e0ng h\u00f3a thi\u1ebfu ph\u1ee5 ki\u1ec7n \u0111i k\u00e8m.<\/span><\/li><li><span style=\"color: #333333;\">H\u00e0ng h\u00f3a ho\u1eb7c ph\u1ee5 ki\u1ec7n b\u1ecb \u01b0\u1edbt, \u1ea9m, h\u01b0 h\u1ecfng, b\u1ecb \u0111\u1ed1t ch\u00e1y \u2026<\/span><\/li><li><span style=\"color: #333333;\">H\u00e0ng h\u00f3a \u0111\u00e3 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng ho\u1eb7c s\u1eeda ch\u1eefa m\u00e0 kh\u00f4ng ph\u1ea3i b\u1edfi ch\u00fang t\u00f4i.<\/span><\/li><li><span style=\"color: #333333;\">Khi nh\u1eadn h\u00e0ng, kh\u00e1ch h\u00e0ng vui l\u00f2ng ki\u1ec3m tra k\u1ef9 tr\u01b0\u1edbc khi k\u00fd nh\u1eadn h\u00e0ng. C\u00e1c tr\u01b0\u1eddng h\u1ee3p thi\u1ebfu qu\u00e0 khuy\u1ebfn m\u1ea1i, thi\u1ebfu ph\u1ee5 ki\u1ec7n ho\u1eb7c thi\u1ebfu h\u00e0ng h\u00f3a \u0111i k\u00e8m ho\u1eb7c h\u00e0ng h\u00f3a b\u1ecb b\u1ec3 v\u1ee1, ch\u00fang t\u00f4i s\u1ebd kh\u00f4ng gi\u1ea3i quy\u1ebft sau khi kh\u00e1ch h\u00e0ng \u0111\u00e3 k\u00fd v\u00e0o bi\u00ean b\u1ea3n nh\u1eadn h\u00e0ng.<\/span><\/li><\/ul><div><span style=\"color: #333333;\">\u00a0<\/span><\/div><h6><span style=\"color: #333333;\">4. Quy tr\u00ecnh \u0111\u1ed5i tr\u1ea3 h\u00e0ng:<\/span><\/h6><ul><li><span style=\"color: #333333;\">Tr\u01b0\u1edbc ti\u00ean, kh\u00e1ch h\u00e0ng h\u00e3y d\u00e0nh th\u1eddi gian \u0111\u1ecdc k\u1ef9 h\u01b0\u1edbng d\u1eabn s\u1eed d\u1ee5ng v\u00e0 ch\u1eafc ch\u1eafn r\u1eb1ng h\u00e0ng h\u00f3a \u0111\u00e3 \u0111\u01b0\u1ee3c l\u1eafp \u0111\u1eb7t v\u00e0 k\u1ebft n\u1ed1i ch\u00ednh x\u00e1c.<\/span><\/li><li><span style=\"color: #333333;\">T\u1ea5t c\u1ea3 nh\u1eefng khi\u1ebfu n\u1ea1i ph\u1ea3i trong v\u00f2ng 06 th\u00e1ng k\u1ec3 t\u1eeb ng\u00e0y giao h\u00e0ng. T\u1ea5t c\u1ea3 nh\u1eefng tr\u01b0\u1eddng h\u1ee3p qu\u00e1 06 th\u00e1ng s\u1ebd \u0111\u01b0\u1ee3c x\u1eed l\u00fd theo t\u1eebng tr\u01b0\u1eddng h\u1ee3p.<\/span><\/li><li><span style=\"color: #333333;\">Ngo\u1ea1i l\u1ec7: H\u00e0ng c\u00f3 cam k\u1ebft v\u1ec1 th\u1eddi h\u1ea1n s\u1eed d\u1ee5ng.<\/span><\/li><li><span style=\"color: #333333;\">Sau khi nh\u00e2n vi\u00ean d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng li\u00ean h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng \u0111\u1ec3 cung c\u1ea5p ch\u1ee9ng t\u1eeb, trong v\u00f2ng 3 ng\u00e0y n\u1ebfu kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c s\u1ef1 ph\u1ea3n h\u1ed3i, khi\u1ebfu n\u1ea1i n\u00e0y s\u1ebd kh\u00f4ng \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft ti\u1ebfp.<\/span><\/li><li><span style=\"color: #333333;\">T\u1ea5t c\u1ea3 khi\u1ebfu n\u1ea1i \u0111\u01b0\u1ee3c ch\u1ea5p nh\u1eadn v\u00e0 gi\u1ea3i quy\u1ebft trong v\u00f2ng 15 ng\u00e0y l\u00e0m vi\u1ec7c.<\/span><\/li><li><span style=\"color: #333333;\">Sau khi khi\u1ebfu n\u1ea1i \u0111\u01b0\u1ee3c x\u00e1c nh\u1eadn, kh\u00e1ch h\u00e0ng c\u1ea7n g\u1eedi c\u00e1c ch\u1ee9ng t\u1eeb sau:<\/span><ul><li><span style=\"color: #333333;\">Bi\u00ean b\u1ea3n giao h\u00e0ng ho\u1eb7c bi\u00ean b\u1ea3n tr\u1ea3 h\u00e0ng.<\/span><\/li><li><span style=\"color: #333333;\">H\u00f3a \u0111\u01a1n xu\u1ea5t b\u00e1n ho\u1eb7c h\u00f3a \u0111\u01a1n tr\u1ea3 h\u00e0ng.<\/span><\/li><\/ul><\/li><li><span style=\"color: #333333;\">Ch\u00fang t\u00f4i s\u1ebd ki\u1ec3m tra tr\u01b0\u1eddng h\u1ee3p c\u1ee7a qu\u00fd kh\u00e1ch v\u00e0 th\u00f4ng b\u00e1o l\u1ea1i th\u1eddi gian c\u1ee5 th\u1ec3 m\u00e0 nh\u00e2n vi\u00ean k\u1ef9 thu\u1eadt s\u1ebd \u0111\u1ebfn v\u00e0 ki\u1ec3m tra h\u00e0ng h\u00f3a. H\u00e0ng h\u00f3a b\u1ecb l\u1ed7i s\u1ebd \u0111\u01b0\u1ee3c g\u1eedi v\u1ec1 ph\u00f2ng Lab 3M ki\u1ec3m tra. Sau khi 3M ki\u1ec3m tra v\u00e0 c\u00f3 v\u0103n b\u1ea3n ch\u00ednh th\u1ee9c v\u1ec1 vi\u1ec7c h\u00e0ng h\u00f3a l\u1ed7i do Nh\u00e0 Cung C\u1ea5p, ch\u00fang t\u00f4i s\u1ebd ti\u1ebfn h\u00e0nh \u0111\u1ed5i\/ tr\u1ea3 h\u00e0ng h\u00f3a.<\/span><\/li><\/ul><blockquote><p><span style=\"color: #333333;\">Qu\u00fd kh\u00e1ch c\u00f3 nhu c\u1ea7u \u0111\u1ed5i\/ tr\u1ea3 h\u00e0ng, <span style=\"font-weight: var( --e-global-typography-text-font-weight ); font-family: Arial, Helvetica, sans-serif;\">vui l\u00f2ng li\u00ean h\u1ec7 v\u1edbi ch\u00fang t\u00f4i qua:\u00a0<\/span><span style=\"font-weight: var( --e-global-typography-text-font-weight ); font-family: Arial, Helvetica, sans-serif;\">Hotline:\u00a0<span style=\"font-weight: bold; color: #ff0000;\">0909 860 840<\/span>\u00a0&#8211; Email: info@lienhop.vn<\/span>\u00a0\u0111\u1ec3 \u0111\u01b0\u1ee3c h\u01b0\u1edbng d\u1eabn v\u1ec1 quy tr\u00ecnh \u0111\u1ed5i\/ tr\u1ea3.<strong>\u00a0<\/strong><\/span><\/p><\/blockquote>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6281852 elementor-widget elementor-widget-spacer\" data-id=\"6281852\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.20.0 - 10-04-2024 *\/\n.elementor-column .elementor-spacer-inner{height:var(--spacer-size)}.e-con{--container-widget-width:100%}.e-con-inner>.elementor-widget-spacer,.e-con>.elementor-widget-spacer{width:var(--container-widget-width,var(--spacer-size));--align-self:var(--container-widget-align-self,initial);--flex-shrink:0}.e-con-inner>.elementor-widget-spacer>.elementor-widget-container,.e-con>.elementor-widget-spacer>.elementor-widget-container{height:100%;width:100%}.e-con-inner>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer,.e-con>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer{height:100%}.e-con-inner>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer>.elementor-spacer-inner,.e-con>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer>.elementor-spacer-inner{height:var(--container-widget-height,var(--spacer-size))}.e-con-inner>.elementor-widget-spacer.elementor-widget-empty,.e-con>.elementor-widget-spacer.elementor-widget-empty{position:relative;min-height:22px;min-width:22px}.e-con-inner>.elementor-widget-spacer.elementor-widget-empty .elementor-widget-empty-icon,.e-con>.elementor-widget-spacer.elementor-widget-empty .elementor-widget-empty-icon{position:absolute;top:0;bottom:0;left:0;right:0;margin:auto;padding:0;width:22px;height:22px}<\/style>\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>C\u00f4ng ty TNHH Th\u01b0\u01a1ng m\u1ea1i &#8211; D\u1ecbch v\u1ee5 \u0110\u1ea1i Th\u1ed1ng (\u201cch\u00fang t\u00f4i\u201d) s\u1ebd th\u1ef1c hi\u1ec7n vi\u1ec7c \u0111\u1ed5i\/ tr\u1ea3 h\u00e0ng h\u00f3a v\u00e0 ho\u00e0n ti\u1ec1n cho kh\u00e1ch h\u00e0ng trong nh\u1eefng tr\u01b0\u1eddng h\u1ee3p sau: 1. Quy \u0111\u1ecbnh \u0111\u1ed5i h\u00e0ng: H\u00e0ng h\u00f3a \u0111\u1ed5i c\u00f2n trong th\u1eddi h\u1ea1n hi\u1ec7u l\u1ef1c cho vi\u1ec7c \u0111\u1ed5i h\u00e0ng (7 ng\u00e0y k\u1ec3 t\u1eeb ng\u00e0y nh\u1eadn [&hellip;]<\/p>","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-5704","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v17.2 (Yoast SEO v17.2) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Ch\u00ednh s\u00e1ch b\u1ea3o h\u00e0nh &amp; \u0111\u1ed5i tr\u1ea3 - Li\u00ean H\u1ee3p<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/lienhop.vn\/en\/chinh-sach-bao-hanh-doi-tra\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ch\u00ednh s\u00e1ch b\u1ea3o h\u00e0nh &amp; \u0111\u1ed5i tr\u1ea3\" \/>\n<meta property=\"og:description\" content=\"C\u00f4ng ty TNHH Th\u01b0\u01a1ng m\u1ea1i &#8211; D\u1ecbch v\u1ee5 \u0110\u1ea1i Th\u1ed1ng (\u201cch\u00fang t\u00f4i\u201d) s\u1ebd th\u1ef1c hi\u1ec7n vi\u1ec7c \u0111\u1ed5i\/ tr\u1ea3 h\u00e0ng h\u00f3a v\u00e0 ho\u00e0n ti\u1ec1n cho kh\u00e1ch h\u00e0ng trong nh\u1eefng tr\u01b0\u1eddng h\u1ee3p sau: 1. 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